Returns & Exchanges

At Kenny Hills Bakers, we take great pride in the quality of our handcrafted goods. If you receive a product that is damaged or incorrect, please notify us within 2 hours of delivery for a replacement or refund.

Return Process

• 1.
  Inspect Your Order

  Please check your baked goods immediately upon arrival to ensure everything is fresh and correct according to your order summary.

• 2.
  Contact Our Team

  If there is an issue, take a clear photo of the item and contact our customer support via WhatsApp or email with your order number.

• 3.
  Verification Process

  Our team will review your claim within 24 hours to verify the quality concern or order discrepancy against our kitchen logs.

• 4.
  Resolution

  Once approved, we will either arrange for an immediate redelivery of the fresh item or process a full refund to your original payment method.