Frequently Asked Questions
Everything you need to know about our artisanal bakes and delivery
How can I ensure my bread and pastries stay fresh?
To maintain peak freshness, store our sourdough at room temperature in a paper bag for up to two days. For longer storage, we recommend slicing and freezing the bread in an airtight container.
Do you offer same-day delivery for online orders?
Yes, same-day delivery is available for orders placed before 2:00 PM local time, subject to stock availability at our nearest bakery hub.
Are your baked goods suitable for vegetarians or vegans?
Most of our sourdough breads are vegan-friendly as they contain only flour, water, and salt. However, our pastries often contain high-quality butter and eggs. Please check the specific product descriptions for allergen details.
Can I pre-order large quantities for an event?
Absolutely. For large catering or bulk orders, please place your request at least 48 hours in advance through our website or contact our customer service team directly.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 2 hours of delivery with a photo for a replacement or refund.
Do you offer gluten-free options?
While we take precautions to avoid cross-contamination, our bakery handles large amounts of wheat flour. We do offer specific flourless cakes, but they may not be suitable for those with severe Celiac disease.